Agreement
These terms apply between you and TV Mount Q (“TV Mount Q”, “we”, “us”) when you use this website, request a quote or book a service. By doing so you agree to them. If you do not agree, please do not use the site or book through it.
Our services
We mount TVs and install related equipment — mounts, soundbars, cable concealment, shelves and more — in the areas listed on our service areas page. Availability depends on your location and our schedule; same-day slots are offered when a crew is free and are not guaranteed.
Quotes and prices
The price from our online calculator is based on what you tell us: TV size, wall type, mount, cable concealment and add-ons. Prices include tax. If the job on site turns out different from the description — another wall type, a larger TV, extra work — the technician explains the difference and agrees the new price with you before doing any extra work. You can always decline the extra work.
Prices on this website may change; the price confirmed for your booking does not.
Booking, rescheduling and cancelling
A booking made online is a request until we confirm it by text or phone. To reschedule or cancel, call or text us as early as you can. We may need to move an appointment because of weather, illness, traffic or an earlier job running long; if so, we tell you as soon as we know and offer the nearest time that works for you.
What we ask of you
- an adult (18+) is at home for the whole installation;
- the TV — and your own mount, if you are supplying one — is on site;
- we have clear access to the wall and a safe place to work, with pets kept away;
- you tell us about anything you know is behind the wall — pipes, wiring, heating, unusual construction;
- you have permission from your landlord, condo association or HOA where it is required.
Payment
Payment is due when the work is finished. We accept card and the other methods the technician offers on site. Tips are always optional.
3-year warranty
We guarantee our workmanship for three years from the installation date. If a mount we installed loosens, sags or fails because of the way we installed it, we come back and fix it at no charge. The warranty does not cover:
- defects in TVs, mounts or other equipment — manufacturer warranties apply, including for mounts we supply;
- damage from moving the TV beyond the mount's range, overloading it, accidents or misuse;
- work changed, removed or re-mounted by anyone else;
- hidden wall conditions we could not reasonably detect and were not told about;
- floods, fires, storms and other events outside our control.
Walls, wiring and hidden conditions
We locate studs, wiring and pipes with the proper tools before drilling and use hardware rated for your wall. We are not responsible for damage caused by conditions that could not reasonably be detected, such as undocumented pipes or wires, or for pre-existing damage. Holes from in-wall cable concealment are patched; painting is not included unless it is in your quote.
If something goes wrong
Tell us as soon as possible — send photos by text or email — so we can inspect and make it right. Please give us the chance to fix the issue before hiring someone else to repair our work.
Limitation of liability
To the fullest extent allowed by law, our total liability for any claim related to a service is limited to the amount you paid for that service, and we are not liable for indirect, incidental or consequential damages. Nothing in these terms limits rights you have under law that cannot be limited.
Website content and tools
Our guides, calculators and TV mount database are general information. TV specifications come from manufacturers and public sources and can change — check your TV's manual before buying a mount or drilling. Some pages contain affiliate links to Amazon; as an Amazon Associate we earn from qualifying purchases, at no extra cost to you.
The text, photos and design of this website belong to us. You may share links to our pages, but do not copy the content for commercial use without our permission.
Text messages
By giving us your phone number with a request, you agree to receive calls and texts about that request. Reply STOP to opt out or HELP for help. Message and data rates may apply. Details are in our Privacy Policy.
Governing law
These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Before any formal dispute, please contact us — most problems are solved with one call.
Changes to these terms
We may update these terms. The version on this page on the day you book applies to that booking.
Contact us
Questions about these terms — write, call or text us.
- Email: alex@tvmountq.com
- Phone or text: (877) 676-8880
- Based in Miami, FL